Mailing Address: PO Box 9000 Coeur d'Alene, Idaho 83816-9000
Office Hours: Monday-Friday 7:00 a.m. to 4:00 p.m.
Kootenai County receives complaints each year asking for assistance in
dealing with such issues as abandoned vehicles, businesses in residential areas,
site disturbances, and a variety of
In dealing with these complaints, one of the major issues that must be
addressed is the rights of the property owner -vs.- County Ordinances. This is
the role of the Code Enforcement Agent. The Code Enforcement agent is
responsible for reviewing the complaints received and taking the appropriate
The following is a general guide through this process:
A. FILING A COMPLAINT
There are different avenues in which to file a complaint, either in person, e-mailed, or by mail.
In all cases, a completed Complaint Form
is required, including your name and phone number/address. A Complaint Form may be obtained by clicking here.
Complaint Form Submittal: The
must be completely filled out, including a signature. The form may be filled out
on-line and then printed for signature or printed and filled out by hand. You may e-mail or mail the complaint form or drop it off at:
In Person: The Complaint Forms must be completely filled
out, which can be completed over-the-counter when you come in to the Community Development Department.
NOTE: We cannot take complaints that are Anonymous. Please
include your contact information.
B. COMPLAINT PROCESS
Initial Review: Once a complaint is received, the Code
Enforcement Agent will first review the complaint to see if it is in violation
of a County code. A contact phone call MAY be made to the complainant
verifying the information and the proposed plan of action, which could
potentially include: 1) a determination of a possible code violation warranting
investigation and a site visit; or 2) a determination of no code violation,
requiring no further action.
Initial Contact with Violator: The Code Enforcement Agent
will then visit the site of the possible violation and make contact with the
alleged violator. If a violation does exist, a Notice of Violation will be
posted on site for the property owner to contact Kootenai County by the
compliance date listed on the Notice.
Follow Up: The Code Enforcement department will then follow
up on the deadline date (depending on work load and weekends/holidays - this may
be done after the deadline date). If the violation is resolved, then the case is
If the violation is not resolved, the Code Enforcement agent will again
contact the alleged violator to discuss why the violation has not been resolved
or by correspondence. An extension may be given as determined by the Code
Enforcement agent. The Code Enforcement Agent will also notify the alleged
violator in writing notifying them of the violation, that the violation has not
been resolved and if it is not resolved by a date certain, the possibility of
further action. Depending upon the situation, the Code Enforcement agent has the
flexibility of extending the time periods.
NOTE: The goal of Kootenai County is to help citizens come
into compliance with the County Ordinances.
Court Process: In spite of the efforts of the Code
Enforcement agent to help a citizen resolve a County Ordinances violation, if
the citizen does not comply with the required actions needed to resolve the
violation, legal action may then be initiated. In this case, the Code
Enforcement agent works with the County's Legal Department in preparing the case
for legal action.
In summary, Kootenai County strives to help residents comply with the
existing County Ordinances. Usually this happens with an initial contact and
providing the resident with the requirements needed to come into compliance.
Due to the open records law, anyone may request public information if that
Code Violation file is closed. This information is provided in order to make our
citizens aware of the laws regarding public information, and should not
deter you from making legitimate complaints.